Thank you for choosing our topskills.lk Learning Management System (LMS). We are committed to providing high-quality online learning services. Please review our refund policy carefully before purchasing any course, subscription, or educational service.

1. Course Enrollment and Subscription Fees

By purchasing a course, membership, or subscription through our LMS platform, you agree to the terms outlined in this Refund Policy.

2. Refund Eligibility

Refund requests may be considered under the following circumstances:

  • Duplicate payments were made for the same course or subscription.
  • Technical issues on our platform prevent access to purchased content and cannot be resolved within a reasonable timeframe.
  • A course is canceled by the institution or administrator.
  • Payment was processed incorrectly due to a system error.

Refund requests must be submitted within 7 days of the purchase date.

3. Non-Refundable Services

Refunds will generally not be provided for:

  • Courses that have been substantially completed or accessed.
  • Downloadable learning materials that have already been downloaded.
  • Certificates that have already been issued.
  • Subscription periods that have already been utilized.
  • Purchases made through third-party providers, subject to their refund policies.

4. Course Cancellation by the Institution

If a course is canceled by the institution or LMS administrator before commencement, learners will be entitled to:

  • A full refund, or
  • Transfer to an equivalent course, where available.

5. Technical Issues

If you experience technical difficulties accessing course materials, please contact our support team immediately. Refunds will only be considered if the issue cannot be resolved by our technical team.

6. Refund Request Procedure

To request a refund, please:

  1. Contact our support team via email.
  2. Provide your full name, registered email address, and transaction details.
  3. Explain the reason for the refund request.
  4. Include any supporting documentation if applicable.

7. Refund Processing

Approved refunds will be processed through the original payment method used during purchase.

Please allow 7–14 business days for the refund to appear in your account, depending on your bank or payment provider.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any updates will be published on this page with a revised effective date.

9. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Email: info@topskills.lk
Phone: +94 71 9425279